Improving Hospital Accessibility
Effortlessly delivering adapted call lights to patients with mobility disabilities.
Service design course project sponsored by Northwestern Medicine.
Responsibilities: Design Research, Service Design
Duration: Jan - Mar 2024
Tools: Miro, Figma, Rhino, Illustrator
Team: Abiola Makinde, Maria Brito Goncalves, Eddy Chen, Brittany Ransom, Noble Jones
DeliveryBox is a locker placed at the nurse station in a hospital. It is a service that facilitates the delivery hand-off process between central supply, where packages are sent from, and the nurse stations to help nurses get call lights to the patient in a timely manner.
PROBLEM: Adapted call lights in in-patient hospital settings assist those with impaired mobility in reaching nursing staff. However, unlike the traditional call light, adapted ones require ordering when the patient first arrives to their room and there are breakdowns in delivering the lights to the bedside.
Through user data collection, we were able to complete...
We found one large insight from our user data...
There is a communication disconnect of whether an object got delivered because of lack of information between supply chain and hospital staff.
When we analyzed the process of ordering a call light, we saw that Lucas and David’s journeys overlapped and found the area of opportunity where we could come in and help.
The question we needed to answer was: How might we facilitate clearer communication between the supply chain and hospital staff along the delivery process of assistive mobility devices?
We brainstormed 8 potential solutions and created lo-fi prototypes.
Desirability, Feasibility, Viability
We compared each prototype based on 3 pillars and picked the best solution based on our design requirements.